Customer FAQs

No we currently do not ship overseas but will do so in the near future however if you are interesting on a product then we can quote for you shipping costs via our courier partners. You can email us at : info@amazingmall.africa or by clicking here

It depends on where you are. Orders processed here will take 3-8 business days to arrive. Sometimes it might be quicker but we like to give more allowance for delivery duration due to Covid-19 and sometimes high volumes of orders

We use all major carriers, and local courier partners.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly by clicking here and we’ll take you through the process.

Currently we do not offer product customization but will look into it in the future.

You can contact us through our contact page or live chat! We will be happy to assist you.

Seller FAQs

In order to register, please fill a simple registration form which you can find by clicking here. We will respond to you after reviewing your application.

You don't need a website to start selling on AmazingMall Africa. All you would have to do is list your products on AmazingMall.Africa and start selling.

Listing of products on AmazingMall Africa is currently free until further notice. You only pay a small commission for what you sell. The commission structure is shared and agreed with you at the time of registration. AmazingMall Africa charges sellers 15% plus R4 commission on each sale.

Once the registration process is complete our team will work closely with you to create your online catalogue. You will also be given access to online panels through which you can easily manage your listings.

We have two options.

1. We mandate shipping but you must pack your productsprofessionally and bubble wrap for safety and our couriers will pick up theitems for shipping to the customer. We will not be liable for any damage or loss of items due to shipping. On some instances we will:

2. Require you to ship the items via PUDO which is a convenient shipping locker solution from the Courier Guy offering easy and cost effective shipping for entrepreneurs. To learn more click here

Not currently. At this time, we allow shipments only within South Africa but we will be exporting to international countries soon.

To sell on AmazingMall Africa you should be able to meet following criteria: You should be authorized to sell in South Africa with valid Identification document and a registered business with valid company documents.You can only sell new and genuine products through. You can be any of the following: Manufacturer, Wholesaler, Distributor, and Retailer. There are few exceptions to the rule for which you may contact us.

You are free to cancel at anytime.

Yes, your seller name is indicated on our product pages as the supplier of the product. It wont be displayed only if we are your authorized stockist,

Please check on your account to see when the order was shipped. Payment is made out for shipped item ONLY after 7 days to your Payfast or bank account every Thursday or Friday.

For seller agreement please click here

Whatsapp customer support

+27(0)87 510 0696

Send us an email

info@amazingmall.africa